Kevin Colleran (Facebook), Ethan Lowry (Urbanspoon), Niki Leondakis (Kimpton Hotels & Restaurants), and Chris Cosentino (Incanto, Boccalone) provide informed perspectives on how restaurants can best use the power of social media to build relationships with customers.

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Despite the lingering effects of what the National Restaurant Association calls a “perfect storm” of economic challenges – notably the housing correction and rising gas and energy prices – the NRA’s 2008 Restaurant Industry …more

At a time when competition for customers is heightened, understanding what they want and gauging their satisfaction create a critical advantage. Meaningful feedback can allow operators to recapture disappointed …more

Researchers at Cornell University’s Center for Hospitality Research wanted to understand consumers’ reactions to technology innovations in restaurants …more

“While upgrading our Web site, we also installed Patron Pass online ordering software. We’re seeing increased order frequency partially …more

The authors of the Cornell study, Consumer Preferences for Restaurant Technology Innovations, conclude that to be economically viable, technology must do something …more