JJ Buettgen (Darden Restaurants), Thomas Keller (Thomas Keller Restaurant Group), Malcolm Knapp (Malcolm M. Knapp, Inc.), and Dawn Sweeney (National Restaurant Association) confer on competition, the dynamics of declines in restaurant sales and which industry segments will recover first – plus brand loyalty and the essentials of the employee experience.

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Many companies experience an even greater benefit from community activities by getting their employees’ input about causes or organizations to support and encouraging them to participate. A recent unit level study by The …more

To attract and keep good staff, it is becoming critical for restaurants to differentiate themselves through the resources they provide to their employees. Support of community-related activities is high on the list of an increasing number of workers. …more

According to the Industry of Choice Report, employees consider that feeling like they do their jobs well is such an important issue that they would quit over it. “Feeling like everybody does their part,” “Feeling like the company is …more

Over and over again, restaurateurs who responded to the Briefing questionnaire on keeping good employees emphasized the fact that training employees to be successful on the job—giving them the proper tools—is essential …more

It’s important to take time to get to know your employees and learn about their personal situations. This will not only communicate to them that you care about them as individuals, but help you find ways to assist or reward …more