Chapter One: Purchasing Powers
BIN 36 (www.bin36.com): Dan Sachs, owner.Chefs Collaborative …more

The restaurant industry continues to shed an unprecedented number of jobs in response to decreased customer traffic and lower check averages. Whether reducing the number of employees, cutting back on their hours, …more

American Express would like to thank the restaurateurs and other professionals who graciously agreed to contribute to Briefing Special Editions and The Bottom Line: …more

COMPETITIVE FOCUS

Introducing American Express Competitive Focus. Assess your performance and develop your competitive advantage. …more

In this economy, it is essential to keep existing customers and turn them into loyal advocates, especially considering the cost of acquiring new customers. Recommendations from loyal customers are also often the most …more

“Employee commitment directly impacts brand perception, customer loyalty – and, ultimately, revenue. Research has shown that 70% of customers’ feelings about a brand can be traced to their …more