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FINDING GOOD EMPLOYEES
Hiring the Right People

Essential to retaining good employees is hiring the right people in the first place. In this labor market restaurateurs need to find creative ways to search for new employees, be clear about the qualities they are looking for, and use interviewing techniques that allow them to identify the best people. Hiring the right person—not just filling the position—avoids the long-term costs associated with a bad hire, i.e., recruiting, retraining, higher unemployment premiums, poor employee morale, and customer dissatisfaction.

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