Chapter One: Purchasing Powers
BIN 36 (www.bin36.com): Dan Sachs, owner.Chefs Collaborative (www.chefscollaborative.org): Melissa Kogut, executive director, Melissa@chefscollaborative.org. Dining Alliance (www.diningalliance.com): John Davie, president, jdavie@diningalliance.com. Ecotrust (www.ecotrust.org): Deborah Kane, vice president, Food & Farms, dkane@ecotrust.org. Effortless, Inc. (www.restaurantdoctor.com): Bill Marvin, The Restaurant Doctor, bill@restaurantdoctor.com.Flying Fish (flyingfishrestaurant.com): Christine Keff, chef/owner, anna@flyingfishseattle.com. L.P. Enterprises, Inc. (www.LeePlotkin.com): Lee Plotkin, president, Lee@LeePlotkin.com. Marco’s Pizza (www.marcos.com): Don Vlcek, vp of purchasing, dvlcek@marcos.com. Michael’s on East (www.bestfood.com): Michael Klauber, proprietor, Michael@bestfood.com. SpenDifference LLC. (www.spendifference.com): Maryanne Lewis, ceo/president, Maryanne@spendifference.com. The Carlton (www.thecarltonrestaurant.com): Kevin Joyce, proprietor, kjoycethecarlton@aol.com. The Refectory (www.refectory.com): Kamal Boulos, owner, kamal.refectory@rrohio.com. Union Square Hospitality Group (www.ushgnyc.com): Jeffrey Amoscato, purchasing and systems operations manager, jamoscato@ushgnyc.com.

Chapter Two: Technology Matters

Avero, LLC (www.averoinc.com): Virginia Gregory, assistant to the ceo, vgregory@averoinc.com. Bo Brooks Restaurant & Catering (www.bobrooks.com): Christopher Hannan, co-owner, channan@bobrooks.com. Buckhead Life Restaurant Group (www.buckheadrestaurants.com): Niko Karatassos, director of operations. Cornell University, School of Hotel Administration (www.hotelschool.cornell.edu/research/chr/pubs/reports/abstract-14563.html): Rohit Verma, Ph.D., Professor, service operations management & executive director, Center for Hospitality Research, rohit.verma@cornell.edu.

Cornell University: Sheryl E. Kimes, Ph.D. Singapore Tourism Board Distinguished Professor of Asian Hospitality Management, sek6@cornell.edu. Digital Dining (www.digitaldining.com): Andre Nataf, business development manager, anataf@menusoft.com. Dunkin DonutS (www.dunkindonuts.com): Cynthia Ashworth, vp, consumer engagement, cynashworth@gmail.com. GuestBridge, Inc. (www.guestbridge.com): Claire Ellington, vp, marketing/operations, info@guestbridge.com. HotSchedules, Inc. (www.hotschedules.com): David Cantu, vp, business development, contact@hotschedules.com. Mesa Fresh Mexican Grill (www.getmesafresh.com): Michael Chirchirillo, director of operations, info@getmesafresh.com. Microsoft Corporation (www.microsoft.com/hospitality): Sandra Andrews, hospitality industry solutions director, sandraa@microsoft.com. Mindshare Technologies, Inc. (www.mshare.net): Richard D. Hanks, president. Queuent, Inc. (www.waitlistmanager.com): Bob Walter, ceo, info@Queuent.com. TableTop Media (www.tabletopmedia.com): Shawn Gentry, president, shawn@tabletopmedia.com. Tumbleweed Southwest Grill (www.tumbleweedrestaurants.com): Steve Brooks, director of marketing/technology, sbrooks@tumbleweedinc.net.

Chapter Three: Saving Green

Big Bowl – Fresh Chinese & Thai (www.bigbowl.com): Dan McGowan, president. Delivery.com: Paul Geller, founder. Ecco (www.fifthgroup.com): Lindsey Battle, sous chef. Epic Casual Dining and Tiburon Fine Dining (www.epiccasualdining.com): Andre Dulle, owner, epiccasualdining@yahoo.com. Finz Seafood & Grill (www.hipfinz.com): George Carey, owner, george@finzseafood.com. Focus Lighting (www.focuslighting.com): Brett Andersen, senior lighting designer. Green Foodservice Alliance (www.greenfoodservicealliance.org): Holly Ellmore, founder/executive director, holly@greenfoodservicealliance.org. J. Ottman Consulting, Inc. (www.greenmarketing.com): Jacquelyn A. Ottman, founder, info@greenmarketing.com. Kilojolts Consulting Group, Inc. (www.kilojolts.com): Gary Markowitz, president, garym@kilojolts.com. Padosa.com: Jennifer Krauss, director of product development, Jennifer@padosa.com. Ricca Newmark Design (www.riccanewmark.com): Kathleen H. Seelye, FFSI/LEED, managing partner. Sweetgreen (www.sweetgreen.com): Nicolas Jammet, owner, nicolas@sweetgreen.com. Taranta (www.tarantarist.com): Jose Duarte, chef/owner, jduarte@tarantarist.com. The Crow’s Nest Restaurant (www.crowsnest-santacruz.com): Mike McClellan, facilities manager, crowsnestsantacruz@msn.com. The Fireplace (www.fireplacerest.com): Jim Solomon, chef/owner, jsolomon@fireplacerest.com. The Rosenthal Group (www.sopraffina.com): Dan Rosenthal, president, drosenthal@sopraffina.com.

Chapter Four: The Employee Equation

Bravo/Brio Restaurant Group (www.bestitalianusa.com): Mike McCoy, sr. training information manager, mmccoy@bbrg.com.

Brinker International (www.brinker.com): Kelli Valade, svp, brand PeopleWorks: Chili’s, On the Border, and Maggiano’s, kelli.valade@brinker.com.Carlton DiSante & Freudenberger, LLP (www.cdflaborlaw.com): Mark Spring, partner, mspring@cdflaborlaw.com. Council of Hotel and Restaurant Trainers (www.chart.org): Lisa Marovec, senior director of marketing, lmarovec@ameritech.net. Employment Practices Advisors, Inc. (www.strategichrlawyer.com): Diane M. Pfadenhauer, SPHR, Esq., dpfadenhauer@epadvisorsinc.

FranHealthCompany (www.franhealth.com): Lex Nepomuceno, ceo/managing partner, lex@franhealth.com. Golden Corral Corporation (www.goldencorral.com): Lisa Schwickert, vp of training. Human Resource Solutions (www.yourhrexperts.com): Roberta Matuson, president, Roberta@yourhrexperts.com. Ivar’s Restaurants (www.ivars.net): Patrick Yearout, director of recruiting and training, Patrick@keepclam.com. Kimpton Hotels & Restaurants (www.kimptonhotels.com): Alan Baer, senior vp of people and information, alan.baer@kimptongroup.com. Knowles Restaurants, The Manor (www.knowlesrestaurants.com): Kurt Knowles, senior vp, kknowlessvp@knowlesrestaurants.com. Patina Restaurant Group (www.patinagroup.com): David Specht, vp, human resources. PeopleMetrics (www.peoplemetrics.com): Frank Rowe, vp, frowe@people-metrics.com. People Report (www.peoplereport.com): Melissa Papaleo, director, marketing and relationship management, info@peoplereport.com. S.M.A.R.T. Restaurant Group (www.smartrestaurantgroup.com): T.J. Schier, president, tj@smartrestaurantgroup.com. Snell & Wilmer, LLP: Tiffanny Brosnan, partner, www.swlaw.com. The Glazier Group (www.theglaziergroup.com): Matthew Glazier, president. TheRestaurantExpert.com: David Scott Peters, restaurant expert, david@smilebutton.com. TS&S Eateries (www.tacobox.com): Tom Martin, president, tacobox@tacobox.com.

Chapter Five: Smart Marketing in Tough Times

Advertising Age: Brian Steinberg, television editor, bsteinberg@adage.com. DiSalvo’s Station Restaurant (www.disalvosrestaurant.com): Joseph DiSalvo, president, jdisalvo@disalvosrestaurant.com. Front Range Restaurants (www.austinsamericangrill.com): Steve Taylor, president. Hard Rock International (www.hardrock.com): Jim Knight, senior director of training and development, Jim_Knight@hardrock.com.New Media Decisions (www.newmediadecisions.com): Kevin Chen, new media consultant, Kevinin@newmediadecisions.com. Reed Business Information, Media Division, Hospitality Group (www.rimag.com): Terri Solomon, research director, terri.solomon@reedbusiness.com. Renegade Hospitality Group (www.renegadehospitality.com): Tim Kirkland, ceo, tim@renegadehospitality.com. Ristorante i Ricchi (www.iricchi.net): Christianne Ricchi, owner/chef, iricchi@aol.com. Sullivision.com: Jim Sullivan, founder and ceo, jim@sullivision.com. Vitrue, Inc. (www.vitrue.com): Reggie Bradford, ceo, reggie@vitrue.com. Yankelovich Partners (www.yankelovich.com): Holly Moore, partner.

Chapter Six: Consumers and the New Value Equation

Convivio (www.convivionyc.com): Chris Cannon, owner. Fork (www.forkrestaurant.com): Ellen Yin, owner, ellen@forkrestaurant.com. Galway Tribes Irish Pub & Ale House (www.thegalwaytribes.com): Niall Freyne, owner. Marina Café (www.marinacafe.com): James Altamura, president, marinacafe@earthlink.net. Mr. Stox (www.mrstox.com): Chick Marshall, owner. NPD Group (www.npdgroup.com): Harry Balzer, vp/chief restaurant industry analyst and Bonnie Riggs, restaurant industry analyst.

National Restaurant Association (www.restaurant.org): Annika Stensson, manager media relations, info@dineout.org. Parasole Restaurant Holdings (www.parasole.com): Phil Roberts, founder/chairman, proberts@parasole.com. Park Avenue Bistro (www.parkavenuebistronyc.com): Tim Brown, owner. Results thru Strategy, INC. (www.resultsthrustrategy.com): Fred LeFranc, ceo.

Rover’s (www.rovers-seattle.com): Thierry Rautureau, chef/owner, Thierry@rovers-seattle.com. The Common Man (www.thecman.com): Erica Murphy, communications director, Erica@thecman.com. Yankelovich Partners (www.yankelovich.com): Holly Moore, partner.

Chapter Seven: Building Loyalty

Bin 36 (www.bin36.com): Dan Sachs, owner.bouchon (www.bouchonsantabarbara.com): Mitchell Sjerven, proprietor, info@bouchonsantabarbara.com. CustomerThink Corp. (www.customerthink.com): Bob Thompson, ceo. Damariscotta River Grill (www.damariscottarivergrill.com): Jean Kerrigan and Rick Hirsch, owners, redplate@tidewater.net. Definitely Duffy (www.definitelyduffy.com): Dennis Duffy, president, dennis@definitelyduffy.com. Garden Fresh Restaurant Corp. (Souplantation and Sweet Tomatoes – www.souplantation.com): Jill Trecker, manager guest loyalty, JillT@gardenfreshcorp.com. Harris Interactive (www.harrisinteractive.com): Jim Heisler, Ph.D., senior vp, stakeholder relationship consulting. Mackay Restaurants (www.mackayrestaurants.com): Chad Mackay, co-owner. SchrEIner’s Restaurant (www.fdlchowder.com): Paul Cunningham, president, paul@fdlchowder.com.