In this Edition
Jul/Aug 2010
INDUSTRY UPDATE
Competition from Aisle 7

According to the Food Marketing Institute (FMI), an association serving food retailers and wholesalers, the economic arena in which their members compete with restaurateurs for food sales is valued at about $1 trillion. A recent FMI report concludes, “Many food retailers today, especially those with an eye on the future, …more

INDUSTRY UPDATE
The Customer Service Imperative

According to a recent survey by Empathica, Inc., a global provider of customer experience management solutions, the majority (55.2%) of American consumers think customer service in restaurants is getting worse. …more

SMART MARKETING
Wake Up and Smell the Coffee

Recent consumer surveys by The NPD Group, Mintel Foodservice, Restaurants & Institutions, and Technomic uncover opportunities for the breakfast market across all segments. According to The NPD Group’s The Future of Foodservice report …more

MAKE PARTNERSHIP REWARDING SM
Healthy Dining Finder

American Express is proud to be the founding sponsor of an innovative nutrition resource for restaurants on the HealthyDiningFinder.com Web site. “Nutrition News & Insights…Everything you need to know about nutrition for the restaurant industry” is located in the “Restaurant Operators” section. …more